Delivery Policy
At Modabrit, we are dedicated to delivering your orders safely and on time. We understand that reliable shipping and clear communication are essential to a great shopping experience.
This Shipping & Delivery Policy explains where we ship, our processing and delivery timeframes, tracking information, shipping charges, and how we handle delivery-related concerns.
1. Delivery Areas We Serve
At present, Modabrit delivers orders within the United Kingdom only.
We do not currently offer international shipping. If we expand our delivery services to additional countries in the future, any updates will be published on our website.
2. Order Processing & Estimated Delivery
Every order is carefully prepared and checked before it leaves our facility to ensure accuracy and quality.
Order Processing Time
Orders are usually processed within 2–3 business days.
Processing takes place Monday through Friday.
Delivery Time
Once dispatched, orders typically arrive within 5–7 business days.
Deliveries are made on business days only.
Estimated Delivery Schedule
Most customers receive their orders within 7–10 business days from the date of purchase.
Daily Order Cut-Off
Orders placed after 5:00 PM (UK Time) will begin processing on the next business day.
Working Days
Our shipping operations are conducted Monday to Friday, excluding public holidays.
Please Note: Orders placed on weekends or UK public holidays will be processed on the following business day.
Although we work hard to meet the estimated delivery times, delays may occasionally occur due to:
High order volumes
Severe weather conditions
Courier service delays
Public holidays
Deliveries to remote locations
If your shipment is delayed, we will keep you informed whenever possible.
3. Delivery Partners
To ensure dependable deliveries across the United Kingdom, we work with trusted courier providers.
Depending on your location and operational requirements, your order may be delivered by:
Royal Mail
DPD UK
Evri
The courier used for your shipment may vary to provide the most efficient delivery service.
4. Shipping Fees
We offer Free Standard Shipping on all orders within the United Kingdom.
The price displayed at checkout is the final amount you'll pay. We offer free shipping across the United Kingdom, and there are no additional shipping fees, hidden charges, or unexpected costs added after checkout.
At this time, we only provide standard shipping services and do not offer express or next-day delivery.
5. Order Tracking Information
Once your order has been shipped, we will send you a confirmation email containing:
Shipping confirmation
Tracking number
Delivery updates (where available)
If you cannot find the email, please check your spam or junk folder.
You can monitor your shipment using the tracking number provided or by visiting our Order Tracking page.
Order Tracking Page:
6. Providing the Correct Delivery Address
To help avoid shipping delays, please ensure all delivery details are correct before completing your purchase.
Please provide:
Full Name
House or Apartment Number
Street Address
City
Postal / ZIP Code
Valid Phone Number
Active Email Address
Incorrect or incomplete shipping information may delay delivery or prevent successful shipment.
If necessary, our delivery partners may contact you using the phone number provided to assist with delivery.
7. Delivery Problems & Customer Support
While most orders arrive without any issues, we understand that delivery problems can occasionally occur.
Delivery Delays
If your order has not arrived within the estimated timeframe, our support team will work with the courier to investigate the delay and provide updates.
Lost or Missing Parcels
If your tracking information indicates your package has been delivered but you cannot locate it, we recommend:
Checking with family members or neighbours.
Looking around any designated safe places.
Confirming the shipping address provided at checkout.
If your parcel is still missing, please contact our customer support team so we can investigate the matter with the courier.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible and include clear photographs of:
The damaged product
The external packaging
The shipping label
We will review the information and provide an appropriate solution.
Incorrect Items Received
If you receive an item different from what you ordered, please contact us promptly so we can arrange a suitable resolution.
8. Customer Responsibilities
To ensure smooth delivery, customers are responsible for:
Providing accurate shipping information.
Tracking their shipment after dispatch.
Being available to receive the package when delivery is attempted.
We cannot be held responsible for delivery issues caused by:
Incorrect delivery details.
Failed delivery attempts.
Courier delays beyond our reasonable control.
However, we will always do our best to assist you in resolving any shipping-related concerns.
9. Our Promise of Clear Communication
At Modabrit, we believe customers should always know what to expect.
We are committed to providing clear information regarding:
Processing times
Delivery estimates
Shipping costs
Tracking updates
Delivery procedures
We do not apply hidden shipping fees or misleading delivery information.
10. If a Delivery Attempt Is Missed
If you are unavailable when the courier attempts delivery, there is no need to worry.
Depending on the courier's policy, another delivery attempt may be scheduled automatically.
If the parcel cannot be delivered after multiple attempts, it may be transferred to a nearby courier collection point or local depot.
If this happens, we will provide any available collection details so you can retrieve your package conveniently.
11. Get in Touch
If you have any questions regarding shipping, delivery status, or order tracking, our customer support team is here to help.
Business Name: Modabrit
Business Email: support@modabrit.shop
Phone Number: +44 7861 685788
Business Address: 213 Jiggins Ln, Birmingham B32 3EP, United Kingdom
Business Hours: Monday – Friday 9:00 AM – 5:00 PM (GMT+1)
Customer Support Hours: Monday – Friday 9:00 AM – 5:00 PM (GMT+1)
Live Chat: Available