FAQs
We've put together answers to the questions customers ask us most often. If you can't find the information you're looking for, our customer support team is always happy to assist.
Orders, Processing & Delivery
1. How long will it take to receive my order?
Order Processing
After your order is placed, it is usually prepared and processed within 2–3 business days.
Delivery Time
Once your parcel has been dispatched, delivery generally takes 5–7 business days.
Estimated Delivery
Most customers receive their orders within 7–10 business days from the purchase date.
Daily Order Cut-Off
Orders placed before 5:00 PM (GMT+1) are normally processed the same business day.
Orders received after 5:00 PM (GMT+1) will begin processing on the next business day.
Working Days
Our fulfilment team operates Monday to Friday, 9:00 AM – 5:00 PM (GMT+1).
Orders placed on UK public holidays will be processed once business resumes.
Please keep in mind that delivery estimates may occasionally be affected by factors such as:
Busy shopping periods
Severe weather
Courier network delays
Public holidays
Deliveries to remote locations
If your order is delayed, we'll keep you informed whenever possible.
Shipping Information
2. Do you ship outside the United Kingdom?
At the moment, Modabrit delivers only to addresses within the United Kingdom. International shipping is not currently available.
Returns & Refunds
3. What should I do if I want to return an item?
If you wish to return, exchange, or request a refund for an order, please contact our customer support team first.
To qualify for a return, items should be:
Unused
In their original condition
Returned with the original packaging and included accessories
Approved refunds are generally completed within 7 business days.
Replacement or exchange orders follow our normal delivery schedule.
Please refer to our Return & Refund Policy for full details.
Order Processing Times
4. What time do you process daily orders?
Orders received before 5:00 PM (GMT+1) are generally processed the same working day.
Orders placed after the cut-off time will begin processing on the following business day.
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT+1)
Product Questions
5. How can I choose the right product?
Each product page contains information such as product features, dimensions, materials, and images to help you make an informed choice.
If you need additional guidance, our support team will be happy to assist.
Email Notifications
6. Why is it important to check my email?
We use email to keep you informed throughout your order journey, including:
Order confirmation
Shipping confirmation
Tracking information
Customer support updates
Return and refund notifications
Don't forget to check your spam or junk folder if you haven't received an expected email.
Payment Problems
7. My payment wasn't successful. What can I do?
If your payment cannot be completed, we recommend:
Confirming your payment details
Checking that sufficient funds are available
Trying a different payment method
Contacting your bank if the payment requires approval
If you still experience difficulties, please get in touch with our support team.
Editing an Order
8. Can I make changes after placing an order?
Yes, provided your order hasn't been packed or dispatched.
Depending on the status of your order, we may be able to help with:
Delivery address updates
Product changes (subject to availability)
Please contact us as soon as possible.
Guest Checkout
9. Is an account required to place an order?
No. You're welcome to complete your purchase using our guest checkout option without creating an account.
Tracking Your Order
10. How do I follow my shipment?
Once your order has been dispatched, you'll receive a tracking email.
You can also track your shipment using your Order ID and email address on our tracking page.
Missing Order Confirmation
11. I haven't received my confirmation email?
Please check your junk or spam folder first.
If the email still hasn't arrived, contact us and we'll gladly resend your order confirmation.
Accepted Payments
12. Which payment methods do you accept?
We use secure payment providers to process transactions safely.
Accepted card payments include:
American Express
Diners Club
Discover
Maestro
Master Card
Visa
Union Pay
Available digital payment options include:
Shop Pay
Apple Pay
Google Pay
PayPal
Your payment information is encrypted during checkout, and Modabrit never stores your complete card details.
Discount Codes
13. How do I redeem a discount code?
Simply enter your valid promotional or discount code during checkout before completing your purchase.
If the code is eligible, the discount will automatically be applied to your order.
Product Quality
14. Are your products suitable for regular use?
Our collection is selected with everyday style and functionality in mind.
Please review each product description for detailed information about materials, dimensions, and features before ordering.
Return Shipping
15. Is return shipping free?
Where a return is approved under our Return Policy, a prepaid return shipping label may be provided.
Please contact our support team before sending any item back.
Return Progress
16. Will I receive updates about my return?
Yes.
We'll notify you by email throughout the process, including:
Return received
Refund status
Exchange updates
Completion confirmation
Shipping Charges
17. Do you charge for delivery?
We currently provide free standard shipping on all orders delivered within the United Kingdom.
Delivery Address Changes
18. Can I update my shipping address?
If your order hasn't yet been dispatched, we'll do our best to update your delivery address.
Please contact us immediately after placing your order.
Missed Delivery
19. What happens if I'm not available when my order arrives?
Depending on the courier's policy, they may:
Attempt another delivery
Leave instructions for rearranging delivery
Take the parcel to a nearby collection location
Please check your tracking information for the latest updates.
Need More Help?
If your question isn't covered above, feel free to contact us.
Business Name: Modabrit
Website: https://modabrit.shop/
Phone: +44 7861 685788
Email: support@modabrit.shop
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+1)
Customer Support: Monday – Friday | 9:00 AM – 5:00 PM (GMT+1)
Live Chat: Available during business hours
Business Address: 213 Jiggins Ln, Birmingham B32 3EP, United Kingdom