Return and Refund Policy

At Modabrit, customer satisfaction is one of our highest priorities. We want you to shop with confidence, knowing that if something isn't right with your order, we're here to help.

This Returns, Refunds & Exchanges Policy explains the conditions, procedures, and timelines for returning products, requesting refunds, or exchanging eligible items.

1. Eligibility for Returns & Refunds

We accept returns and offer refunds or exchanges for eligible products when the following conditions are met:

A return request is submitted within 30 days of the delivery date.

The item is unused, unworn, and in its original condition.

All original packaging, tags, manuals, and accessories are included.

The product has not been damaged due to misuse or improper handling after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 48 hours of receiving your package and include clear photographs of the issue.

Please contact our customer support team before sending any item back, as returns must be approved before they are shipped.

2. Items That Cannot Be Returned

Unfortunately, we may be unable to accept returns or exchanges in the following situations:

The item has been used, altered, or damaged after delivery.

The return request is made more than 30 days after delivery.

The product was sold as Final Sale or marked as Non-Returnable.

Original packaging, labels, or accessories are missing.

The item is damaged during return transit because it was not packaged securely.

Every returned product is inspected before a refund or exchange is approved.

3. Return Shipping Information

For approved returns, Modabrit covers the cost of return shipping.

Once your return request has been approved, we will provide a prepaid return shipping label.

Simply print the label, attach it securely to your parcel, and drop the package off at the courier location specified in the return instructions.

4. How to Return an Item

Step 1 – Submit a Return Request

Please contact our support team with:

Your Order Number

The reason for your return

Step 2 – Prepare Your Package

Before shipping your item, please ensure it is:

Unused

Properly packaged

Returned with all original tags, accessories, and packaging

Step 3 – Send Your Return

Use the prepaid return label provided by our support team and follow the shipping instructions carefully.

Step 4 – Inspection & Confirmation

After your return is received, our team will inspect the item within 1 business day.

Once the inspection is complete, we will notify you by email regarding the approval of your refund or exchange request.

5. Refund & Exchange Processing Times

Our typical processing times are as follows:

Return inspection: Within 1 business day after the returned parcel arrives.

Refund approval & processing: Usually within 24 hours after the return is approved.

Refund completion: Most refunds appear within 7 business days, depending on your bank or payment provider.

Exchange order processing: 2–3 business days (Monday–Friday).

Exchange delivery: Usually 5–7 business days after dispatch.

Please note: that processing times may vary slightly during holidays or periods of high order volume.

6. Our Customer Care Commitment

At Modabrit, we believe every customer deserves fair and transparent service.

We are committed to:

Clearly explaining our return requirements.

Keeping you informed throughout the return process.

Avoiding hidden charges or unexpected deductions.

Providing clear reasons if a return or refund request cannot be approved.

Our goal is to make every return process as simple and straightforward as possible.

7. Restocking Fees

We do not charge any restocking fees for approved returns or exchanges.

However, if a returned item does not meet our return eligibility requirements or the return request is not approved, a refund or exchange may be declined, and the item may be returned to the customer where applicable.

8. Need Assistance?

If you have any questions about returning an item, requesting a refund, or arranging an exchange, our customer support team will be happy to assist you.

Business Name: Modabrit

Website: https://modabrit.shop/

Business Email: support@modabrit.shop

Phone Number: +44 7861 685788

Business Address: 213 Jiggins Ln, Birmingham B32 3EP, United Kingdom

Business Hours: Monday – Friday 9:00 AM – 5:00 PM (GMT+1)

Customer Support Hours: Monday – Friday 9:00 AM – 5:00 PM (GMT+1)

Live Chat: Available